Transparency
Documents and transparency
Here you find our company registrations, policies and service conditions.
Documents
Registrations and policies
If you need a copy of any document, request it by email and we will send it.
National Tourism Registry
RNT 145129. Tourism service provider registered with Colombia’s Ministry of Commerce, Industry and Tourism.
Certificate of incorporation
URIBE MARAVILLAS DEL GUAPE META S.A.S. ZOMAC. Tax ID (NIT) 901645535-5.
Personal data policy
How we collect, use and protect your data, under Colombian Law 1581 of 2012.
Code of conduct against child sexual exploitation
Our commitment against the commercial sexual exploitation of children and adolescents, under Law 1336 of 2009.
Sustainability policy
Practices to care for rivers, forests and communities on every route.
Terms and conditions
Booking, deposit, rescheduling and punctuality rules. Read them in full below.
Safe payments
Get payment details only from our official WhatsApp
UMARAGUA’s only official number is +57 312 529 3173. Before you transfer, confirm the account and the 30% deposit amount through that number. Send your receipt in the same chat.
Conditions
Terms and conditions
How to book
If you book on site, do it at least 24 hours in advance. A quote does not confirm a booking. Rates may change without notice.
Bookings
Bookings depend on availability. The itinerary may change due to weather or logistics. Payments are non-refundable, even if you cancel.
Deposit
You secure your activity with 30% of the total price.
Rescheduling
If UMARAGUA cancels due to weather to keep travelers safe, we reschedule at no cost. If you ask to reschedule more than twice, a 50% penalty of the total price applies.
Punctuality
Punctuality is mandatory. If you miss the meeting time, you lose the booked activity.
Health and safety
Recommendations and requirements
- Comfortable quick-dry clothes, ideally lycra and a long-sleeve shirt.
- Lace-up or water shoes and a cap.
- A change of clothes ready for after the activity.
- Insect repellent, sunscreen and a reusable water bottle.
- Tell us about allergies, phobias or special diets (vegetarian, vegan) when you book.
- Do not take part under the influence of alcohol or drugs.
- Not suitable during pregnancy or within three months after surgery.
- Minors travelling without their guardian need a signed authorization from their parents.
Book directly with the local operator
Pick your date and message us
We reply on WhatsApp with availability, meeting point and the details to secure your spot with a 30% deposit.